Last updated: 15. January 2024
Feel Your Home (“us”, “we”, or “our”) operates the Feel Your Home website (the “Service”).
Privacy Policy
Introduction
We take the protection of user data on our website seriously and are committed to safeguarding the information provided by users in connection with the use of our website and mobile app. Furthermore, we commit to protecting and utilizing your data in accordance with applicable law.
This Privacy Policy explains our practices regarding the collection, use, and disclosure of your data through the use of our digital assets (the “Services”) when you access the Services through your devices.
Please read the Privacy Policy carefully and ensure that you fully understand our practices regarding your data before using our Services. If you have read and fully understood this policy but do not agree with our practices, you must cease using our digital assets and services. By using our Services, you acknowledge the terms of this Privacy Policy. Continued use of the Services constitutes your consent to this Privacy Policy and any changes to it.
In this Privacy Policy, you will learn:
- How we collect data
- What data we collect
- Why we collect this data
- To whom we disclose the data
- Where the data is stored
- How long the data is retained
- How we protect the data
- How we handle minors
- Updates or changes to the Privacy Policy
What Data Do We Collect?
Here is an overview of the data we may collect:
- Non-identifiable Information: Information provided during the registration process or collected through the use of our Services (“non-personal data”). Non-personal data does not allow for identification. It mainly consists of technical and aggregated usage information.
- Individually Identifiable Information: Information that can identify you or be reasonably identified (“personal data”). Personal data collected through our Services may include, among other things, names, email addresses, addresses, phone numbers, IP addresses, and more. When we combine personal and non-personal data, as long as they are combined, we treat them as personal data.
How Do We Collect Data?
The main methods we use to collect data include:
- We collect data when you use our Services. When you visit our digital assets and use our services, we may collect, record, and store usage, sessions, and related information.
- We collect data that you provide to us directly, such as when you contact us through a communication channel (e.g., email with a comment or feedback).
- We may, as described below, collect data from third-party sources.
- We collect data that you provide to us when you sign up for our Services through a third party such as Facebook or Google.
Why Do We Collect This Data?
We may use your data for the following purposes:
- To provide and operate our Services.
- To develop, customize, and improve our Services.
- To respond to your feedback, inquiries, and requests and offer assistance.
- To analyze request and usage patterns.
- For internal, statistical, and research purposes.
- To enhance data security and prevent fraud.
- To investigate violations and enforce our terms and policies and comply with applicable laws, regulations, or regulatory orders.
- To provide updates, news, promotional materials, and other information related to our Services. For promotional emails, you can choose to opt-out by clicking the unsubscribe link.
To Whom Do We Disclose This Data?
We may disclose your data to our service providers to operate our Services (e.g., data storage through third-party hosting services, technical support, etc.). We may also disclose your data under the following circumstances: (i) to investigate, detect, prevent, or address illegal activities or misconduct; (ii) to establish or exercise our rights to defend against legal claims; (iii) to protect our rights, property, or personal safety, as well as the safety of our users or the public; (iv) in the event of a change of control in our company or one of our affiliated companies (through a merger, acquisition, or purchase of substantially all assets, among others); (v) to collect, store, and/or manage your data through authorized third-party providers (e.g., cloud service providers) as appropriate for business purposes; (vi) to work collaboratively with third parties to improve your user experience. To avoid misunderstandings, we want to clarify that we may transmit or otherwise use non-personal data at our discretion.
Please note that our Services enable social interactions (e.g., posting content, information, and comments publicly and chatting with other users). All content or data you provide in these areas may be read, captured, and used by other individuals. We advise against posting or sharing information you do not want to be made public. Uploading content to our digital assets or providing it in the course of using a service is at your own risk. We cannot control the actions of other users or members of the public who may access your data or content. You acknowledge and confirm that copies of your data may remain accessible on cached and archived pages or after creating a copy/storage of your content by third parties even after deletion.
Cookies and Similar Technologies
When you visit or access our Services, we authorize third parties to use web beacons, cookies, pixel tags, scripts, and other technologies and analytics services (“tracking technologies”). These tracking technologies may allow third parties to automatically collect your data to improve the navigation experience on our digital assets, optimize their performance, ensure a tailored user experience, and for security and fraud prevention purposes.
To learn more, please read our Cookie Policy.
We may provide advertising through our Services and digital assets (including websites and applications that use our Services) that may be tailored to you based on your recent browsing behavior on websites, devices, or browsers.
To provide these ads to you, we may use cookies and/or JavaScript and/or web beacons (including transparent GIFs) and/or HTML5 Local Storage and/or other technologies. We may also use third parties, such as network advertisers (third parties that display ads based on your website visits), to display targeted ads. External providers of ad networks, advertisers, sponsors, and/or website traffic measurement services may also use cookies and/or JavaScript and/or web beacons (including transparent GIFs) and/or Flash cookies and/or other technologies to measure the effectiveness of their ads and tailor advertising content to you. These third-party cookies and other technologies are subject to the specific privacy policy of the respective third party and not this one.
Where Do We Store the Data?
Please note that our companies, as well as our trusted partners and service providers, are located worldwide. For the purposes explained in this Privacy Policy, we store and process all non-personal data we collect in different jurisdictions.
How Long Will the Data Be Retained?
Please note that we retain the collected data for as long as necessary to provide our Services, comply with our legal and contractual obligations to you, settle disputes, and enforce our agreements.
We may correct, supplement, or delete incorrect or incomplete data at any time at our discretion.
How Do We Protect the Data?
The hosting service for our digital assets provides us with the online platform through which we can offer our Services. Your data may be stored on secure servers behind a firewall, and secure HTTPS access is provided to most areas of its services.
All payment options offered by us and our hosting provider for our digital assets comply with the PCI-DSS (Payment Card Industry Data Security Standard) of the PCI Security Standards Council. This involves collaboration with brands such as Visa, MasterCard, American Express, and Discover. PCI-DSS requirements help ensure the secure handling of credit card data (including physical, electronic, and procedural measures) by our shop and service providers.
Regardless of the measures and efforts taken by us and our hosting provider, we cannot guarantee absolute protection and security of the data you upload, publish, or otherwise provide to us or others.
For this reason, we ask you to set secure passwords and not to transmit confidential information through email or instant messaging. As email and instant messaging are not considered secure forms of communication, we also ask you not to disclose confidential information through these communication channels.
Minors Using Our Services
Children can use our Services. However, if they want access to certain features, they may need to provide certain information. The collection of some data (including data collected through cookies, web beacons, and similar technologies) can occur automatically. If we knowingly collect, use, or disclose data collected from a child, we will notify and obtain parental consent in accordance with applicable law. We do not make a child’s participation in an online activity contingent upon the child providing more contact information than is reasonably necessary for participation in that activity. We use the data we collect from children only in connection with the Services the child has requested.
We may also use a parent’s contact information to communicate about the child’s activities in the Services. Parents can view data we have collected from their child, prohibit us from collecting further data from their child, and request the deletion of all data collected from our records.
Please contact us to view, update, or delete your child’s data. To protect your child, we may ask for proof of your identity. We may deny you access to the data if we believe your identity is questionable. Please note that certain data cannot be deleted due to other legal obligations.
How Do We Use Your Personal Data?
We use your personal data only for the purposes set forth in this Privacy Policy and only if we believe that:
- The use of your personal data is necessary to fulfill or conclude a contract (e.g., to provide the Services themselves or customer support or technical support).
- The use of your personal data is necessary to comply with relevant legal or regulatory obligations, or
- The use of your personal data is necessary to support our legitimate business interests (provided that this is done at all times in a way that is proportionate and respects your privacy rights).
As an EU resident, you can:
- Request confirmation as to whether personal data concerning you is being processed, and access your stored personal data, as well as certain additional information.
- Request receipt of personal data you have provided to us in a structured, commonly used, and machine-readable format.
- Request the correction of your personal data stored by us.
- Request the deletion of your personal data.
- Object to the processing of your personal data by us.
- Request the restriction of the processing of your personal data.
- Submit a complaint to a supervisory authority.
Please note, however, that these rights are not unrestricted and may be subject to our own legitimate interests and regulatory requirements. If you have general questions about the personal data we collect and its use, please contact us as indicated below.
In the course of providing the Services, we may transfer data across borders to affiliated companies or other third parties, and from your country/jurisdiction to other countries/jurisdictions worldwide. By using the Services, you agree to the transfer of your data outside the EEA.
If you are a resident of the EEA, your personal data will only be transferred to locations outside the EEA if we are convinced that there is an adequate or comparable level of protection for personal data. We will take appropriate steps to ensure that we have appropriate contractual arrangements with our third parties to ensure that appropriate security measures are taken, minimizing the risk of unlawful use, modification, deletion, loss, or theft of your personal data, and that these third parties at all times act in accordance with applicable laws.
California Consumer Privacy Act (CCPA) Rights
If you use the Services as a California resident, you may be entitled to request access to and deletion of your data under the California Consumer Privacy Act (“CCPA”).
To exercise your right to access and delete your data, please refer to the contact details below.
We do not sell users’ personal data for the purposes